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Plan configuration issue
- Claire Haas
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4 years 4 months ago #142897
by Claire Haas
Plan configuration issue was created by Claire Haas
Hi,
I am trying to create a Plan that recurs monthly at £15 for 11 months.
I have tried several variations of Subscriptions Length and Recurring Number Payments but the result is the same, Stripe records it as being one payment every 11 months, even though MembershipPro says it is a Monthly £15 during the checkout process.
Can you point me in the right direction to configure this properly please?
I am trying to create a Plan that recurs monthly at £15 for 11 months.
I have tried several variations of Subscriptions Length and Recurring Number Payments but the result is the same, Stripe records it as being one payment every 11 months, even though MembershipPro says it is a Monthly £15 during the checkout process.
Can you point me in the right direction to configure this properly please?
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- Tuan Pham Ngoc
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- Claire Haas
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4 years 4 months ago - 4 years 4 months ago #142905
by Claire Haas
Replied by Claire Haas on topic Plan configuration issue
Thank you for your reply, that is how I have it set with a test Plan now. Whilst it shows it is correct in the MembershipPro signup page it passes something completely different to Stripe. Please see attached screenshots. It is also not passing the customer details on to Stripe, and Stripe is not telling MembershipPro that the client has paid so the Subscriptions remains disabled.
Last edit: 4 years 4 months ago by Claire Haas.
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- Claire Haas
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- Claire Haas
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4 years 4 months ago - 4 years 4 months ago #142907
by Claire Haas
Replied by Claire Haas on topic Plan configuration issue
Adding more screenshots from Stripe.
Last edit: 4 years 4 months ago by Claire Haas.
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- Tuan Pham Ngoc
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- Claire Haas
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4 years 4 months ago #142945
by Claire Haas
Replied by Claire Haas on topic Plan configuration issue
Hi Tuan,
Ah! This worked, nearly!! Stripe now sees and accepts the payment as monthly BUT... it does not tell Membership Pro so the Subscription remains Pending and the success emails are not triggered. I have the Stripe Checkout plugged in, the Public & Secret API keys and the Signing Secret are configured in it. I don't know if this help but here is a screenshot of the Stripe logs.
Many thanks for your help & advice.
Ah! This worked, nearly!! Stripe now sees and accepts the payment as monthly BUT... it does not tell Membership Pro so the Subscription remains Pending and the success emails are not triggered. I have the Stripe Checkout plugged in, the Public & Secret API keys and the Signing Secret are configured in it. I don't know if this help but here is a screenshot of the Stripe logs.
Many thanks for your help & advice.
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- Tuan Pham Ngoc
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- Claire Haas
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4 years 4 months ago - 4 years 4 months ago #142991
by Claire Haas
Replied by Claire Haas on topic Plan configuration issue
Hi,
The plugin is configured with the API keys and Signing Secret, and many many times double checked. The plugin is set to Live.
Stripe itself is accepting the payment fine now but it is not telling Membership Pro that they have paid, so their Subscription remains Pending and no confirmation emails are sent.
At the end of the checkout process Stripe is still sending people to the correct Subscription Complete page but it is not telling Membership Pro that the Subscription is paid.
Also, to note is that in the Membership Pro Subscriptions list the membership number is not being created properly either, please see screenshot.
I have also tested it with a different Stripe account and the result is the same: the process ends at the Subscription Complete page but the Subscription remains as Pending, the membership number is not completed as expected and the confirmation emails are not sent.
Many thanks again for your advice.
The plugin is configured with the API keys and Signing Secret, and many many times double checked. The plugin is set to Live.
Stripe itself is accepting the payment fine now but it is not telling Membership Pro that they have paid, so their Subscription remains Pending and no confirmation emails are sent.
At the end of the checkout process Stripe is still sending people to the correct Subscription Complete page but it is not telling Membership Pro that the Subscription is paid.
Also, to note is that in the Membership Pro Subscriptions list the membership number is not being created properly either, please see screenshot.
I have also tested it with a different Stripe account and the result is the same: the process ends at the Subscription Complete page but the Subscription remains as Pending, the membership number is not completed as expected and the confirmation emails are not sent.
Many thanks again for your advice.
Last edit: 4 years 4 months ago by Claire Haas. Reason: tested with a different Stripe account
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