Restriction of Video in K2 items using ALLVideo Plugin

Hi there, I don't know what I am doint wrong. I have restricted some of my k2 items to a certain membership pro plan,however - when checking the items (without being logged in to ANY plans) I see that the video(s) is(are) NOT restricted. What am I doing wrong? Thanx for your kind help in advance

Hello Maria

We will have to check your setup to see what's wrong. So please submit a support ticket sending us:

- Super admin account of your site
- Tell us step by step what we need to do to see this error

We will check to see why the error happens and get it sorted

Regards,

Tuan

Okay!

ticket sent...

I have not recieved any feedback on my ticket yet?