Stripe Checkout - Webhook problem

  • Didier BRETTENACHER
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1 month 2 weeks ago #140877 by Didier BRETTENACHER
Stripe Checkout - Weebhook problem was created by Didier BRETTENACHER
Hello,
We have been using this payment plugin without a problem for over a year.
Now we don't want a recurring payment so we have to set up MembershipPro for that.
As we are in Europe, we want to continue to use payment directly on the Stripe platform to be in accordance with European rules.
Since we made this change, weebhooks are failing. Payments are valid on Stripe, but Membership does not have feedback.
As there is no more recurring payment, what should I do? Delete weebhooks?
Actually we have this (with the good website URL) : domain.com/index.php?option=com_osmember...ent_method=os_stripe

Regards

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1 month 2 weeks ago #140886 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Stripe Checkout - Weebhook problem
Hello

Did you enter Signing Secret parameter in the payment plugin parameter? Maybe you did not enter that parameter and that's the reason webhook is failing?

Tuan

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  • Didier BRETTENACHER
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1 month 2 weeks ago #140895 by Didier BRETTENACHER
Replied by Didier BRETTENACHER on topic Stripe Checkout - Weebhook problem
Thanks for your reply Tuan.
Yes the signing secret parameter is define.
All works fine since more than 1 year.
The only new change is that there is no more recurrence for subscriptions.

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1 month 2 weeks ago #140896 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Stripe Checkout - Weebhook problem
Hello

Maybe there is something on server block the webhook? In this case, the only way to check this issue is:

1. Submit a support ticket sending me super admin account of your site

2. Invite me into your Stripe account as developer, see support.stripe.com/questions/invite-team...-your-stripe-account for instructions (my email is This email address is being protected from spambots. You need JavaScript enabled to view it.)

Regards,

Tuan

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  • Didier BRETTENACHER
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1 month 2 weeks ago #140909 by Didier BRETTENACHER
Replied by Didier BRETTENACHER on topic Stripe Checkout - Weebhook problem
Tuan, all is done: new ticket and all access granted

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1 month 2 weeks ago #140910 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Stripe Checkout - Weebhook problem
Hi Didier

It causes by wrong data for signing secret which you entered into payment plugin parameter. I corrected it and it should be OK now

Please check it and confirm

Tuan

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1 month 1 week ago #140971 by andybon
Replied by andybon on topic Stripe Checkout - Weebhook problem
Sorry to jump into this thread - but just reporting I have same issue since starting with the new Stripe plugin... the Stripe payment is taken but the subscriber record on my site shows pending and has no invoice number.

As advised here I am double checking I copied the Stripe keys and signing secret ok. Will report back...

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1 month 1 week ago #140972 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Stripe Checkout - Weebhook problem
Could you please check and let me know what's the status of the webhook failed webhook? Do you see 400 error?

Tuan

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1 month 1 week ago - 1 month 1 week ago #140980 by andybon
Replied by andybon on topic Stripe Checkout - Webhook problem
The failed webhook is actually showing HTTP Status Code 301 (Moved Permanently)

(I have also now checked the keys and signing secret - confirming I've got those entered into my site correctly)
Last edit: 1 month 1 week ago by andybon.

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1 month 1 week ago #140982 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Stripe Checkout - Webhook problem
That mean there is some kind of redirection there. Is your site multilingual website? If Yes, please append &lang=en at to the end of webhook URL. That should address the issue

Regards,

Tuan

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