Switch Off automatic renewals

  • Mick Graham
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3 years 2 months ago #140597 by Mick Graham
Switch Off automatic renewals was created by Mick Graham
I dont have automatic renewals set up but I have just had members being autorenewed via paypal and credit card (Stripe).
They also have paid the OLD subscription price.

I have no idea how to find out where to switch this off or to modify for other members upcoming their renewal.

Using Membership Pro 2.16.1.

rgds
Mick

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3 years 2 months ago #140609 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Switch Off automatic renewals
Hello Mick

You must had recurring subscription available somehow. In this case, you should login to your payment gateway account (PayPal and Stripe), find these recurring subscriptions and cancel these subscriptions from there to prevent automatic renewal from happening again

Regards,

Tuan

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