Synchronize Profile Data question

Hi-

When I create a new subscription for an existing user in the back end, it does not pull all the information from the user profile into the fields used for the subscription. I double checked to make sure fields are mapped correctly and there is data for those fields. The only fields the back end subscription form pulls is First, last, email, and address, but no information for phone numbers, which is required in order to submit a new subscription. Do I need to override something to get the form to pull all the same information the front end form pulls?

Thanks.

Hello Karen

For this, we will have to check it directly on your site. Please submit a support ticket sending us:

- Super admin account of your site
- Tell us step by step what I need to do to see that error

I will check to see what's wrong and guide you to correct it

Tuan

Hello Karen

For this, we will have to check it directly on your site. Please submit a support ticket sending us:

- Super admin account of your site
- Tell us step by step what I need to do to see that error

I will check to see what's wrong and guide you to correct it

Tuan

Got it. I will set you up with a super user account and also a fake regular user account on the test site after I update it so it is identical to the production site this afternoon so you can look around.

OK Karen

I will check it when I receive your support ticket

Regards,

Tuan