Cancel subscription still active

Hello Alex

The subscription is still active because the subscriber paid for that duration. When you cancel it, at the end of the duration, the subscription will be expired automatically

User won't be billed again as the subscription was cancelled in the payment gateway (Stripe) already

In short, you won't have to do anything

Tuan

Tuan, Thats what I though but thanks for confirming. So if I switch the status manually that is if you want to cancel the subscription and not refund but also deny access? I am not currently usning this feature but will be on an upcoming project so just trying to work through the functionality. Many Thanks for clarifying what changing the status actually does.

Hello

Switch the status to expired will just change the status of that subscription without cancelling the recurring subscription

So if you want to do that, you will still have to cancel the subscription, then change status of the subscription to expired manually yourself

Hope it is clear

Tuan

Thanks. The main reason I am asking is on a subscription that was cancelled an email was just sent out to the member that they would be billed in two days so they were concerned that they were going to be billed even though they had cancelled.

I am guessing this may be due to how I have the message reminders set up. I have a reminder set to go out two days before a subscription expires basically letting them know in two days they will be billed and if they are wanting to cancel before their card is charged they need to get in touch and let us know. For people that have cancelled is there a way to stop all reminders from going out to them specifically since they have already cancelled their subscription.

Will clicking the unpublish checkbox under the status column take care of that or what does unpublishing it do? I did notice just now a disable reminder action at the top that I can click so that may be all I need to do. If I disable a reminder but want to re enable it (ie it was hit on the wrong item) is there a way to enable it again?

Many Thanks

Hello

Are you using latest version of Membership Pro? When you cancel a recurring subscription, the system will stop sending reminder emails to this cancelled subscription

Tuan