Migrating recurring plan users from another Membership Pro site.

  • sandstorm871
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4 years 9 months ago #139725 by sandstorm871
Hello,

I am redesigning a website that is already using Membership Pro and am testing moving/migrating subscribers over manually, who are set up in a recurring plan.

When I set up a new user in the new site & assign them to a monthly recurring plan;

Does this set up the recurring payment with stripe?
> If not how do I do this for the migrated users?
In the test, there is no option for the user to cancel (when logged in looking at user profile) - Is this because of the above re: Stripe?

Any tips/help appreciated :)

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4 years 9 months ago #139733 by Tuan Pham Ngoc
Hello

1. If you want to move data, better follow the instructions here membershipprodoc.joomservices.com/gettin...e-site-to-a-new-site

2. If you create a new subscription record manually (from administrator area), you won't see Cancel Recurring subscription option. The system can only allow you to cancel the subscription which is subscribed via frontend (means subscription actually registered with the payment gateway)

Regards,

Tuan

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4 years 9 months ago #139740 by sandstorm871

If you want to move data, better follow the instructions here membershipprodoc.joomservices.com/gettin...e-site-to-a-new-site

There is only about 25-30 member to move across. The existing site there coming from has vet messy plans set up, so I think its easier to manually recreate these users in the new site.

If I add a new (migrated) user to a monthly recurring plan, I now understand that this breaks the link with Stripe.
So what happens at the end of the monthly plan?
Will the user be asked to renew and if so, will that then restart the recurring subscription?

Thanks again for your time & help.

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4 years 9 months ago #139745 by Tuan Pham Ngoc
The subscription won't be renewed automatically, so the subscription will be expired and users will have to renew their subscription manually

However, the bad thing here is that the original subscription is still active in Stripe, so if users renew their subscription, they will end up with having two active subscriptions and being charge twice. That's not good

To prevent that, when you migrate subscription records, please make sure data for subscription_id field is also migrated

Tuan

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4 years 9 months ago #139750 by sandstorm871
Thankfully, there are only a few users/members at the moment with active stripe subscriptions, so we can manage these manually & remove the subscription in Stripe too.

I will be setting the members up in the new site manually as new members.

What I need to know is if/when the user renews, will the recurring subscription start again with MP & Stripe?

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4 years 9 months ago #139798 by Tuan Pham Ngoc
Yes. If he renews his subscription, then a new recurring subscription will be registered with Stripe and the recurring subscription will start again

Tuan

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