Cancel subscription whithout a recurring subscription plan

  • EllyZ
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4 years 10 months ago #138751 by EllyZ
Hi Tuan,

We have a subscription plan for 1 year, NO recurring subscription plan.
Is it possible subscribers can cancel their subscripton during this year?

Reagrds,
Elly

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4 years 10 months ago #138822 by Tuan Pham Ngoc
Hi Elly

What's the reason for cancelling it? In this case, users just don't renew and the subscription will be expired. No need for cancelling, I think

Tuan

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4 years 10 months ago - 4 years 10 months ago #138836 by EllyZ
Hi Tuan,

People subscribe for 1 year plan to be a member of the dogclub.
It's not a recurring plan, the plan can be renewed every year with a little discount.

The can sell online training and also the get a paper club-magazine send by post.
Sometimes they don't want to be a member anymore during the year and also don't want to get that club-magazine.
When the can unsubscribe during the year, that will solve our problem.

If they can not cancel on their profile, they have to send a mail to the secretary to cancel and have to registrate is somewhere offline.
Everytime after downloading the members the secretary has to correct the list of members.

So for us it's easier to automate this, that's why.

Regards,
Elly
Last edit: 4 years 10 months ago by EllyZ.

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4 years 10 months ago #138842 by Tuan Pham Ngoc
Sorry Elly. This is a special case and not supported by the extension

Tuan

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4 years 10 months ago #138849 by EllyZ
Hi Tuan,

Thank you for the reply!

Regards,
Elly

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4 years 10 months ago #138852 by Tuan Pham Ngoc
You're welcome !

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4 years 10 months ago #138853 by Tuan Pham Ngoc
You're welcome !

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