Issue with Updated Subscription (when renewing)

  • Ezequiel Lidijover
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5 years 3 days ago #137664 by Ezequiel Lidijover
Issue with Updated Subscription (when renewing) was created by Ezequiel Lidijover
Hello, when renewing a subscription despite having the "Updated Subscription" setting when a user renews duplicates the subscription instead of updating it.
This had happened to me before but I don't remember how I solved it ... the payment method is Offline (I don't know if that has any relation)

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5 years 2 days ago #137683 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Issue with Updated Subscription (when renewing)
Hello

Maybe it's because the status of the subscription record is Pending? Please publish the renewal subscription record, change it's status from Pending to Active and it should solve the issue

Regards,

Tuan

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  • Ezequiel Lidijover
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5 years 2 days ago #137686 by Ezequiel Lidijover
Replied by Ezequiel Lidijover on topic Issue with Updated Subscription (when renewing)
indeed, that was it.
Thank you!

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5 years 1 day ago #137711 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Issue with Updated Subscription (when renewing)
Great. Thanks for confirming. Please continue using the extension. If you have questions or need help, please don't hesitate to ask us

Regards,

Tuan

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