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Issue with Updated Subscription (when renewing)
- Ezequiel Lidijover
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5 years 3 days ago #137664
by Ezequiel Lidijover
Issue with Updated Subscription (when renewing) was created by Ezequiel Lidijover
Hello, when renewing a subscription despite having the "Updated Subscription" setting when a user renews duplicates the subscription instead of updating it.
This had happened to me before but I don't remember how I solved it ... the payment method is Offline (I don't know if that has any relation)
This had happened to me before but I don't remember how I solved it ... the payment method is Offline (I don't know if that has any relation)
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- Tuan Pham Ngoc
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5 years 2 days ago #137683
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Issue with Updated Subscription (when renewing)
Hello
Maybe it's because the status of the subscription record is Pending? Please publish the renewal subscription record, change it's status from Pending to Active and it should solve the issue
Regards,
Tuan
Maybe it's because the status of the subscription record is Pending? Please publish the renewal subscription record, change it's status from Pending to Active and it should solve the issue
Regards,
Tuan
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- Ezequiel Lidijover
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5 years 2 days ago #137686
by Ezequiel Lidijover
Replied by Ezequiel Lidijover on topic Issue with Updated Subscription (when renewing)
indeed, that was it.
Thank you!
Thank you!
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- Tuan Pham Ngoc
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5 years 1 day ago #137711
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Issue with Updated Subscription (when renewing)
Great. Thanks for confirming. Please continue using the extension. If you have questions or need help, please don't hesitate to ask us
Regards,
Tuan
Regards,
Tuan
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