Re-subscription of recurring plan

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3 months 4 weeks ago #136554 by hide10
Re-subscription of recurring plan was created by hide10
Hello,

I have a question about Recurring Plan (Payment method is Stripe).

Plan configuration is as below:
- Recurring Subscription: YES
- “Enable User Cancel Recurring Subscription” is set to YES
- “Enable Renewal” is set to YES
(If “Enable Renewal” is set to NO, users will never be able to re-subscribe once they canceled subscription. We want to allow users to re-subscribe whey they need.)

When user once canceled the recurring subscription, and re-subscribed the plan again some time later, his subscription status in the frontend looks like below (Screenshot attached).


When re-subscribed, is it possible to show “Update Credit Card” button? (Instead of [Recurring Cancelled] message)
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3 months 4 weeks ago #136556 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re-subscription of recurring plan
Hello

No, it's not possible. Technical, these are two separate recurring subscriptions, the first subscription was already cancelled, so there is no reason to show the update credit card button (for the already cancelled subscription)

Tuan

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3 months 4 weeks ago #136580 by hide10
Replied by hide10 on topic Re-subscription of recurring plan
Maybe my explanation was not good enough.

The first subscription was already cancelled, so there is no "Update Credit Card" button. This is fine.

But for the second subscription (re-subscribed one), there is no way to update credit card information.
Is this what you mean?

Thanks.

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