No reminders are being sent. How to check ?

  • Paul Jenkins
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7 months 2 weeks ago #131847 by Paul Jenkins
No reminders are being sent. How to check ? was created by Paul Jenkins
Our customer says that since December (2 months) the reminder emails are not being sent.

How do I check if they are, or are not actually being sent ?

Joomla 3.8.6
MP version 2.14.1

Plugin Membership Pro Reminder Published & set to :
Debug No
Last Run Time 1581378331
Number Subscribers 10

Emails Log has nothing

No recent errors on error_log

Many thanks
Paul

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7 months 2 weeks ago #131848 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic No reminders are being sent. How to check ?
Hi Paul

1. Go to Membership Pro -> Configuration, look at Log Email Types config option, choose to Log Reminder Emails. From now on, each time the system sends reminder email, the email will be logged and viewable in Email Logs

2. Also, you can view the subscription record you want to check, there is a section to show you whether the reminder is sent or not. If it was sent, the time the reminder sent is available, too (this might not available in old version you are using, I don't remember but you should update to latest version anyway)

Regards,

Tuan

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7 months 2 weeks ago #131853 by Paul Jenkins
Replied by Paul Jenkins on topic No reminders are being sent. How to check ?
Thanks Tuan. I have made those changes and will wait to see what happens.

I bought MP in 2018, do I need to buy it again to download the latest version ?

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7 months 2 weeks ago #131854 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic No reminders are being sent. How to check ?
Hello Paul

We provide free support and update for one year for each purchase, so Yes, you will need to purchase it again to get latest version

Tuan

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