Prorated price not calculated

  • Michael
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2 weeks 6 days ago #131691 by Michael
Prorated price not calculated was created by Michael
Hi
I have set a global expiry date for all plans.
I have set prorated to either day or months but the prorated price is not being calculated.
Are there any other settings I need to look at?
What could be wrong? How to troubleshoot?
Using latest version of MP and joomla 3.9.15
thank you

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  • Tuan Pham Ngoc
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2 weeks 6 days ago #131695 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Prorated price not calculated
Hello Michael

As answered via email, this option actually only works for one time subscription plan, not recurring subscription plan

So edit the plan, set Recurring Subscription to No and it should solve the issue

Tuan
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2 weeks 6 days ago #131697 by Michael
Replied by Michael on topic Prorated price not calculated
Yes, that fixed it. thank you

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1 week 4 days ago #132011 by Tracy Drummond
Replied by Tracy Drummond on topic Prorated price not calculated
I have the same setup. Only New subscriptions are getting prorated.
Existing members when they renew are not getting prorated.

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