Manual discount : problem in tax rate display

  • Chrystelle
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5 years 3 months ago #131459 by Chrystelle
Hello,

When I register manually a subscriber with a discount, the tax rate appears as 0% in the invoice (despite taxe rules being set).

How can I fix it?

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5 years 3 months ago #131477 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Manual discount : problem in tax rate display
Hello

Are you saying about tax rate or tax amount? And this issue only happens when adding subscription record manually from backed?

Tuan

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  • Chrystelle
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1 week 1 day ago #172097 by Chrystelle
Replied by Chrystelle on topic Manual discount : problem in tax rate display
Tax rate appears as 0% (when it should be otherwise).
And yes, il only happens when adding subscription record manually from back office.

Maybe another way to do it could be to link a coupon code to a particular subscription from back office?

(sorry, I had left this topic aside, but I still have the issue!)

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1 week 1 day ago #172107 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Manual discount : problem in tax rate display
When you add a new subscription record from backend, please leave Amount input empty so that amount will be calculated automatically by the system and tax rate would be calculated, stored and displayed properly

See the attached screenshot

Tuan
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