Plan Duration Change -> Payment Info incorrect

  • Vincenzo
  • Topic Author
  • Offline
  • Expert Boarder
  • Expert Boarder
More
6 months 4 weeks ago #131117 by Vincenzo
Hi Dear,

I write you for a - I think - peculiar question.

I have to show what I mean with an example.

- Say I have Plan A. Recurring every 6 months.
- User subscribes to Plan A. So the renewal is 6 months from now.
- Then Admin change Plan A and set recurring subscription to 3 months.
- Now a new user, if subscribes, see that the renewal is 3 months from now.
- The problem is for user yet subscribed: in their profile, they see that the renewal is 3 (and not 6) months from now.

Note: I use PayPal for payment and the profile is right, with payment every 6 months. The "error" is only from the user view: they see "Subscription Period: from mm/dd/aa to mm/dd/aa + 3 months ".

Is it a bug/error or the normal behaviour? In this case, is it best to NOT change the period of a recurring plan?

Please Log in or Create an account to join the conversation.

More
6 months 4 weeks ago #131118 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Plan Duration Change -> Payment Info incorrect
Hello Vincenzo

The subscription length/duration is used to calculate subscription end date when renewal happens, so Yes, it should remain unchanged

Tuan

Please Log in or Create an account to join the conversation.