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Plan Duration Change -> Payment Info incorrect
- Vincenzo
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5 years 4 months ago #131117
by Vincenzo
Plan Duration Change -> Payment Info incorrect was created by Vincenzo
Hi Dear,
I write you for a - I think - peculiar question.
I have to show what I mean with an example.
- Say I have Plan A. Recurring every 6 months.
- User subscribes to Plan A. So the renewal is 6 months from now.
- Then Admin change Plan A and set recurring subscription to 3 months.
- Now a new user, if subscribes, see that the renewal is 3 months from now.
- The problem is for user yet subscribed: in their profile, they see that the renewal is 3 (and not 6) months from now.
Note: I use PayPal for payment and the profile is right, with payment every 6 months. The "error" is only from the user view: they see "Subscription Period: from mm/dd/aa to mm/dd/aa + 3 months ".
Is it a bug/error or the normal behaviour? In this case, is it best to NOT change the period of a recurring plan?
I write you for a - I think - peculiar question.
I have to show what I mean with an example.
- Say I have Plan A. Recurring every 6 months.
- User subscribes to Plan A. So the renewal is 6 months from now.
- Then Admin change Plan A and set recurring subscription to 3 months.
- Now a new user, if subscribes, see that the renewal is 3 months from now.
- The problem is for user yet subscribed: in their profile, they see that the renewal is 3 (and not 6) months from now.
Note: I use PayPal for payment and the profile is right, with payment every 6 months. The "error" is only from the user view: they see "Subscription Period: from mm/dd/aa to mm/dd/aa + 3 months ".
Is it a bug/error or the normal behaviour? In this case, is it best to NOT change the period of a recurring plan?
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- Tuan Pham Ngoc
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5 years 4 months ago #131118
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Plan Duration Change -> Payment Info incorrect
Hello Vincenzo
The subscription length/duration is used to calculate subscription end date when renewal happens, so Yes, it should remain unchanged
Tuan
The subscription length/duration is used to calculate subscription end date when renewal happens, so Yes, it should remain unchanged
Tuan
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