Renewal: E-Mail already in use

Graham S. Jarvis
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5 years 4 months ago #131071 by Graham S. Jarvis

Renewal: E-Mail already in use was created by Graham S. Jarvis

Hello,

I have set up a renewal screen for subscriptions that expired at the end of last year.
When people login they see their profile info. but when they click "Process Subscription" they get a "E-Mail already in use" message.
(See attached)

Is there a parameter somewhere that needs to be set?

Thanks,
-Graham-

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Graham S. Jarvis
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5 years 4 months ago - 5 years 4 months ago #131072 by Graham S. Jarvis

Replied by Graham S. Jarvis on topic Renewal: E-Mail already in use

PS:
"Enable Renewal" IS set to "yes".

Some people ARE able to process their renewal - and I've checked the e-mail is the same in the active and pending subscription.

Is it because subscriptions are still marked as "active"?

Last edit: 5 years 4 months ago by Graham S. Jarvis. Reason: Update

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Tuan Pham Ngoc
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5 years 4 months ago #131075 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Renewal: E-Mail already in use

Hello Graham

If users renew their subscription, they will need to login before processing renewal and they won't get that error message anymore

Tuan

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Graham S. Jarvis
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5 years 4 months ago #131077 by Graham S. Jarvis

Replied by Graham S. Jarvis on topic Renewal: E-Mail already in use

Sorry, I should have said this - the user is logged in and still gets the message.

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Tuan Pham Ngoc
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5 years 4 months ago #131085 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Renewal: E-Mail already in use

That's strange to me. Could you please submit a support ticket sending us:

- Super admin account
- A subscriber account which can be used to renew subscription
- Link to that renewal page

I will try to check to see why that issue happens and get it sorted

Regards,

Tuan

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MACKevin
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5 years 4 months ago #131164 by MACKevin

Replied by MACKevin on topic Renewal: E-Mail already in use

I am seeing this issue also. Has any resolution been found?

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Tuan Pham Ngoc
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5 years 4 months ago #131176 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Renewal: E-Mail already in use

@MACKevin This issue happens on the site because there was some customization in the code only, it does not happen in core package of the extension

So if you have issue, please submit a support ticket so that we can assist

Regards,

Tuan

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MACKevin
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5 years 4 months ago #131229 by MACKevin

Replied by MACKevin on topic Renewal: E-Mail already in use

Thanks Tuan!

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Tuan Pham Ngoc
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5 years 4 months ago #131239 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Renewal: E-Mail already in use

You're welcome. We will check and answer you via support ticket.

Tuan

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