Renewal: E-Mail already in use

  • Graham S. Jarvis
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7 months 1 day ago #131071 by Graham S. Jarvis
Renewal: E-Mail already in use was created by Graham S. Jarvis
Hello,

I have set up a renewal screen for subscriptions that expired at the end of last year.
When people login they see their profile info. but when they click "Process Subscription" they get a "E-Mail already in use" message.
(See attached)

Is there a parameter somewhere that needs to be set?

Thanks,
-Graham-
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  • Graham S. Jarvis
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7 months 1 day ago - 7 months 1 day ago #131072 by Graham S. Jarvis
Replied by Graham S. Jarvis on topic Renewal: E-Mail already in use
PS:
"Enable Renewal" IS set to "yes".

Some people ARE able to process their renewal - and I've checked the e-mail is the same in the active and pending subscription.

Is it because subscriptions are still marked as "active"?
Last edit: 7 months 1 day ago by Graham S. Jarvis. Reason: Update

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7 months 1 day ago #131075 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Renewal: E-Mail already in use
Hello Graham

If users renew their subscription, they will need to login before processing renewal and they won't get that error message anymore

Tuan

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7 months 1 day ago #131077 by Graham S. Jarvis
Replied by Graham S. Jarvis on topic Renewal: E-Mail already in use
Sorry, I should have said this - the user is logged in and still gets the message.

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7 months 1 day ago #131085 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Renewal: E-Mail already in use
That's strange to me. Could you please submit a support ticket sending us:

- Super admin account
- A subscriber account which can be used to renew subscription
- Link to that renewal page

I will try to check to see why that issue happens and get it sorted

Regards,

Tuan

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6 months 3 weeks ago #131164 by MACKevin
Replied by MACKevin on topic Renewal: E-Mail already in use
I am seeing this issue also. Has any resolution been found?

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6 months 3 weeks ago #131176 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Renewal: E-Mail already in use
@MACKevin This issue happens on the site because there was some customization in the code only, it does not happen in core package of the extension

So if you have issue, please submit a support ticket so that we can assist

Regards,

Tuan

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6 months 3 weeks ago #131229 by MACKevin
Replied by MACKevin on topic Renewal: E-Mail already in use
Thanks Tuan!

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6 months 3 weeks ago #131239 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Renewal: E-Mail already in use
You're welcome. We will check and answer you via support ticket.

Tuan

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