Restrict subscription to a plan to one per user

Hello

How can I restrict a plan so users only can subscribe to it once? I use free lifetime plans currently but want to set up paid plans at some point.

I have no groups or categories setup. I'm restricting access to content by adding the plan to each article. So a very simple setup.

Hope someone can help me with this.

Thanks and Happy New Year!

Hello Kenneth

Just edit the plan, set Enable Renewal to No and each user can only subscribe for that plan one time

Tuan

Helle Tuan

Enable Renewal is already set to No. It's a free lifetime plan.

Several users have 2 or 3 subscriptions of the same plan, so I must have set up something wrong somewhere else, any ideas where I should look?

Honestly, I am unsure. Maybe you can try to test it yourself:

- Subscribe for the plan
- Then try to subscribe again to see if it's allowed?

Tuan

Hi Tuan

I can subscribe again with my test account, in the My Subscriptions tab it shows only once, in Subscription History it shows I have subscribed twice.

I found out why it's possible, it's because the subscription is set to "Pending".

The reason I don't want to automatically activate the subscription is that the "payment" for the "free" plan is that they are active affiliates and have referred a required number of new users. So until they have referred the required number of new users they should not be able to access restricted content.

I was expecting that a pending subscriber would get a message like "You have already subscribed to this plan, the plan is pending activation"

Now when they click on restricted content they get the signup button again and sign up several times...

Any ideas on how to fix this?

Best regards
Kenneth

Hi Kenneth

Maybe you can submit a support ticket sending us:

- Super admin account of your site
- Link to subscription form of the plan

I will try it myself to see why it happens and find a solution (need to check your plan setup to understand the problem better before checking the issue)

Tuan

Hi Tuan
Thanks for looking into this. The Support ticket is #95998
Thanks
Kenneth