EU VAT Number: how to set it correctly?

  • Chrystelle
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5 years 4 months ago #130832 by Chrystelle
EU VAT Number: how to set it correctly? was created by Chrystelle
Hello,

I have followed the documentation in order to define EU VAT tax rules:
- I created a EU VAT Number field (as a text field): I tested it with our own EU VAT n° and the system says "invalid number". I also tried with a number field but it does not seem to work. Why?

- After that, should specific VAT setting be applied to each EU country?

Please help.
Best regards
The following user(s) said Thank You: PhoenixUK

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5 years 4 months ago #130835 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic EU VAT Number: how to set it correctly?
Hello

Could you please follow instructions at membershipprodoc.joomservices.com/basic-...eu-tax-rules-builder to setup it and try again? If it still does not work, please submit a support ticket so that we can check it directly on your site

If you submit a support ticket, we need the following information:

- Super admin account of the site
- Link to subscription form
- Give me your valid VAT Number so that I can try

After that, I will check to see what's wrong and get it sorted

Tuan

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  • Chrystelle
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5 years 3 months ago #132126 by Chrystelle
Replied by Chrystelle on topic EU VAT Number: how to set it correctly?
Hello,

The VAT number issue seems to be resolved.

Is it possible to display the VAT checkbox in the subscription form only when the VAT n° is necessary (that is for subscribers from specific countries)?

Thank you.

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5 years 3 months ago #132154 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic EU VAT Number: how to set it correctly?
Hello

Yes. That's how it should work out of the box

Tuan

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