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Lifetime Free Membership, but renew option is still available. Why?
- Peter Kuhlmann
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5 years 5 months ago #130020
by Peter Kuhlmann
Lifetime Free Membership, but renew option is still available. Why? was created by Peter Kuhlmann
Hello,
I have 2 paid membership plans and when they get off, the member is automatically assigned to the lifetime free plan.
But if a member now wants to signup a paid plan again, he can only renew the free plan! That makes no sense.
Did I make something wrong?
See the images attached.
I have 2 paid membership plans and when they get off, the member is automatically assigned to the lifetime free plan.
But if a member now wants to signup a paid plan again, he can only renew the free plan! That makes no sense.
Did I make something wrong?
See the images attached.
- Tuan Pham Ngoc
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5 years 5 months ago #130021
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Lifetime Free Membership, but renew option is still available. Why?
Hello Peter
If you want to disable renewal for that plan, just edit the plan, set Enable Renewal parameter to No
Regards,
Tuan
If you want to disable renewal for that plan, just edit the plan, set Enable Renewal parameter to No
Regards,
Tuan
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- Peter Kuhlmann
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5 years 5 months ago #130025
by Peter Kuhlmann
Replied by Peter Kuhlmann on topic Lifetime Free Membership, but renew option is still available. Why?
Hello Tuan,
thanks for the fast reply.
Look to the second image, the free plan has no renew options
thanks for the fast reply.
Look to the second image, the free plan has no renew options
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- Tuan Pham Ngoc
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5 years 5 months ago #130026
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Lifetime Free Membership, but renew option is still available. Why?
Hi Peter
If no renew option defined, the system will only renew with exactly the length of the plan and the price is price of the plan
As I said, edit the plan, set Enable Renewal parameter to No and it will solve the issue
Tuan
If no renew option defined, the system will only renew with exactly the length of the plan and the price is price of the plan
As I said, edit the plan, set Enable Renewal parameter to No and it will solve the issue
Tuan
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- Peter Kuhlmann
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5 years 5 months ago #130027
by Peter Kuhlmann
Replied by Peter Kuhlmann on topic Lifetime Free Membership, but renew option is still available. Why?
- Tuan Pham Ngoc
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- Administrator
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5 years 5 months ago #130028
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Lifetime Free Membership, but renew option is still available. Why?
Hi Peter
That's strange to me. In this case, please submit a support ticket sending us:
- Super admin account of your site
- A subscriber account
- Link to the page
I will check to see why renew option is available for that plan and get it sorted
Tuan
That's strange to me. In this case, please submit a support ticket sending us:
- Super admin account of your site
- A subscriber account
- Link to the page
I will check to see why renew option is available for that plan and get it sorted
Tuan
Please Log in or Create an account to join the conversation.
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