Subscription plans

Hi Tuan

There is something weird happening in the Subscription Plans and I Want you to help me find the solution for that.
Right now in our system we have monthly and Annual plans that user can Subscribe and each monthly and annual plans has 5 levels.

Here I'm Having the case :

Suppose user signs up with level 1 membership, in user area he will have options to upgrade from level 1 to level 2 - 5. Now if he upgrades to level 4, he will have option to upgrade from level 4 to level 5. Along with these he will have options to upgrade from level 1 to level 2, 3 and 5.

This is quite confusing for users. If he upgrades from level 4 to level 5 the system works fine. But if he selects any plan of level 1 to level 2, 3 or 5, the user will have 2 active subscriptions.

I need your suggestion in this about how we can avoid situations like this. So that user can have only 1 active subscription.

Regards
Leon

Maybe we can disable upgrading from level 1 to other level in this case? And I want to ask again: Is level 1 is a free subscription plan?

Tuan

Yes Tuan, level 1 is a free membership plan. If we disable level 1 to other levels, user will not find any option to opt for lower subscription plan than the level he is on. As if user is on level 3 and we disable level 1 to other level options, the only options user will see is level 3 to level 4 and level 3 to level 5.

If I understand your issue correctly, you can follow the instructions below to get the issue sorted:

1. Create a folder called override under components/com_osmembership/helper

2. Get this file, unzip it, upload to to the folder components/com_osmembership/helper/override (which was created in step #1)

Then check it again to see whether it works

Regards,

Tuan