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No email to admin for any new subscription
- kermache Rafik
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6 years 1 month ago #123831
by kermache Rafik
No email to admin for any new subscription was created by kermache Rafik
Hello,
I install membership pro and I'm testing it right now.
at each new registration, an email is sent to the new subscriber but no email is sent to the admin after a new registration.
Can you help me please?
Regards
I install membership pro and I'm testing it right now.
at each new registration, an email is sent to the new subscriber but no email is sent to the admin after a new registration.
Can you help me please?
Regards
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- Tuan Pham Ngoc
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- Administrator
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6 years 1 month ago #123839
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic No email to admin for any new subscription
Hello Rafik
Might be a problem with your admin email. Please try to switch to use a different email (Go to Membership Pro -> Configuration, enter the email into Notification Emails config option) and try again
If you cannot figure out what's wrong, please submit a support ticket sending us super admin account of your site and link to subscription form so that I can check it
Regards,
Tuan
Might be a problem with your admin email. Please try to switch to use a different email (Go to Membership Pro -> Configuration, enter the email into Notification Emails config option) and try again
If you cannot figure out what's wrong, please submit a support ticket sending us super admin account of your site and link to subscription form so that I can check it
Regards,
Tuan
Please Log in or Create an account to join the conversation.
- Tuan Pham Ngoc
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- Administrator
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6 years 1 month ago #123840
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic No email to admin for any new subscription
There is an easy way to check this issue:
- Go to Membership Pro -> Configuration, look at Log Email Types config option. Choose to log new subscription emails
- Then subscribe for a plan
- When it's done, access to Membership Pro, then Tools -> Email Logs. If you see emails logged there, that mean the system has already sent email to the target email address. If you still don't receive email, that mean mail server could not deliver email to your email address for some reasons and you will need to use a new email
Tuan
- Go to Membership Pro -> Configuration, look at Log Email Types config option. Choose to log new subscription emails
- Then subscribe for a plan
- When it's done, access to Membership Pro, then Tools -> Email Logs. If you see emails logged there, that mean the system has already sent email to the target email address. If you still don't receive email, that mean mail server could not deliver email to your email address for some reasons and you will need to use a new email
Tuan
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