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Renew Membership: Unpublished membership showing
- AdinaG
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6 years 1 month ago - 6 years 1 month ago #123813
by AdinaG
Renew Membership: Unpublished membership showing was created by AdinaG
Hi guys!
Found a little issue, not sure how this should work but it needs to be addressed.
During testing I had create a subscription for "Basic Events + Plus" which was a recurring paid subscription.
I have since decided not to use the subscription any longer and unpublished it so it can't be used.
But on Membership Pro User Profile page, under the subscriptions tab by test account still shows this as expired, which is correct.
The problem is, under the "renew membership option" widget that I have set to display, it's showing the text and option to renew the membership even though it's not actually available.
Here is what shows on the history tab as well
Can you guys test this on your end and correct? I don't believe this should be showing since the membership is no longer available.
Thanks!
Adina
Found a little issue, not sure how this should work but it needs to be addressed.
During testing I had create a subscription for "Basic Events + Plus" which was a recurring paid subscription.
I have since decided not to use the subscription any longer and unpublished it so it can't be used.
But on Membership Pro User Profile page, under the subscriptions tab by test account still shows this as expired, which is correct.
The problem is, under the "renew membership option" widget that I have set to display, it's showing the text and option to renew the membership even though it's not actually available.
Here is what shows on the history tab as well
Can you guys test this on your end and correct? I don't believe this should be showing since the membership is no longer available.
Thanks!
Adina
Last edit: 6 years 1 month ago by AdinaG. Reason: added another image
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- Tuan Pham Ngoc
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6 years 1 month ago #123821
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Renew Membership: Unpublished membership showing
That's honestly, quite difficult to handle. I would say that if we hide it, we should hide it from Subscription History as well since the subscription plan was unpublished. In theory, when a plan is unpublished, it should not be displayed any where
If you agree with that, I can and make this change
Tuan
If you agree with that, I can and make this change
Tuan
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- AdinaG
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6 years 1 month ago #123825
by AdinaG
Replied by AdinaG on topic Renew Membership: Unpublished membership showing
Hiding the subscription from history would also hide the invoice which is a financial record that may be used for tax purposes.
So I do not agree that it should be hidden.
With it set up this way we would never be able to remove or discontinue a subscription...
What happens if we want to make new subscriptions that would replace older ones?
Also, if you look at the images, the actual subscription "Basic Events + Plus" isn't actually showing. Its only the text and option to renew...
Thanks,
Adina
So I do not agree that it should be hidden.
With it set up this way we would never be able to remove or discontinue a subscription...
What happens if we want to make new subscriptions that would replace older ones?
Also, if you look at the images, the actual subscription "Basic Events + Plus" isn't actually showing. Its only the text and option to renew...
Thanks,
Adina
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6 years 1 month ago #123827
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Renew Membership: Unpublished membership showing
For your use-case, the easiest way to handle is edit the plan, set Enable Renewal to No. When you do that, the renew option should not be displayed anymore and it would address the issue
Tuan
Tuan
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- AdinaG
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6 years 1 month ago #123828
by AdinaG
Replied by AdinaG on topic Renew Membership: Unpublished membership showing
YES! That worked!
Thank you!
So now I have a follow-up question...
IF I set a membership to unpublished (because I don't want new people to select it) and leave the recurring subscription option to YES, will it still keep renewing for those who have not canceled the subscription?
I want to be able to have subscriptions during a launch period that are at a lower rate. Then in a few months raise prices and create a new subscription. Anyone who locks in the price of the first subscription can keep it at that price unless they cancel.
Will that work?
Thanks!
Adina
Thank you!
So now I have a follow-up question...
IF I set a membership to unpublished (because I don't want new people to select it) and leave the recurring subscription option to YES, will it still keep renewing for those who have not canceled the subscription?
I want to be able to have subscriptions during a launch period that are at a lower rate. Then in a few months raise prices and create a new subscription. Anyone who locks in the price of the first subscription can keep it at that price unless they cancel.
Will that work?
Thanks!
Adina
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- Tuan Pham Ngoc
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6 years 1 month ago #123829
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Renew Membership: Unpublished membership showing
That should still work well
Tuan
Tuan
The following user(s) said Thank You: AdinaG
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6 years 1 month ago #123830
by AdinaG
Replied by AdinaG on topic Renew Membership: Unpublished membership showing
GREAT!
Thank you!
Thank you!
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