Renew Membership: Unpublished membership showing

  • AdinaG
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6 years 1 month ago - 6 years 1 month ago #123813 by AdinaG
Hi guys!

Found a little issue, not sure how this should work but it needs to be addressed.

During testing I had create a subscription for "Basic Events + Plus" which was a recurring paid subscription.

I have since decided not to use the subscription any longer and unpublished it so it can't be used.

But on Membership Pro User Profile page, under the subscriptions tab by test account still shows this as expired, which is correct.

The problem is, under the "renew membership option" widget that I have set to display, it's showing the text and option to renew the membership even though it's not actually available.



Here is what shows on the history tab as well


Can you guys test this on your end and correct? I don't believe this should be showing since the membership is no longer available.

Thanks!

Adina
Last edit: 6 years 1 month ago by AdinaG. Reason: added another image

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6 years 1 month ago #123821 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Renew Membership: Unpublished membership showing
That's honestly, quite difficult to handle. I would say that if we hide it, we should hide it from Subscription History as well since the subscription plan was unpublished. In theory, when a plan is unpublished, it should not be displayed any where

If you agree with that, I can and make this change

Tuan

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  • AdinaG
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6 years 1 month ago #123825 by AdinaG
Hiding the subscription from history would also hide the invoice which is a financial record that may be used for tax purposes.

So I do not agree that it should be hidden.

With it set up this way we would never be able to remove or discontinue a subscription...

What happens if we want to make new subscriptions that would replace older ones?

Also, if you look at the images, the actual subscription "Basic Events + Plus" isn't actually showing. Its only the text and option to renew...

Thanks,
Adina

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6 years 1 month ago #123827 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Renew Membership: Unpublished membership showing
For your use-case, the easiest way to handle is edit the plan, set Enable Renewal to No. When you do that, the renew option should not be displayed anymore and it would address the issue

Tuan

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  • AdinaG
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6 years 1 month ago #123828 by AdinaG
YES! That worked!

Thank you!

So now I have a follow-up question...

IF I set a membership to unpublished (because I don't want new people to select it) and leave the recurring subscription option to YES, will it still keep renewing for those who have not canceled the subscription?

I want to be able to have subscriptions during a launch period that are at a lower rate. Then in a few months raise prices and create a new subscription. Anyone who locks in the price of the first subscription can keep it at that price unless they cancel.

Will that work?

Thanks!
Adina

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6 years 1 month ago #123829 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Renew Membership: Unpublished membership showing
That should still work well

Tuan
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  • AdinaG
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6 years 1 month ago #123830 by AdinaG
GREAT!

Thank you!

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