Member subscription cancellation date

  • Frédéric Bianchi
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6 years 2 months ago #122496 by Frédéric Bianchi
Member subscription cancellation date was created by Frédéric Bianchi
Hello,
Is it possible to define a date before which the cancellation of a recurring subscription is not allowed by a member.

For example, I have a monthly recurring subscription, but the minimum duration of this subscription must be one year. I don't want the member to be able to cancel their subscription through their account for 365 days.

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6 years 2 months ago #122501 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Member subscription cancellation date
Sorry but this is not possible. At the moment, subscribers are allowed to cancel their subscription anytime they want

Tuan

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  • Frédéric Bianchi
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6 years 2 months ago #122510 by Frédéric Bianchi
Replied by Frédéric Bianchi on topic Member subscription cancellation date
OK, thank you.

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6 years 2 months ago #122541 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Member subscription cancellation date
You're welcome. Please continue setting up the extension. If you have questions or need help, please don't hesitate to ask us

Regards,

Tuan

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6 years 1 month ago #124049 by Bharat Patel
Replied by Bharat Patel on topic Member subscription cancellation date
How about: Is it possible to disable the "Cancel Subscription" button?
So this way the user has to contact us to cancel, thus allowing a manual intervention

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6 years 1 month ago #124051 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Member subscription cancellation date
You would have to customize the code to remove the button. Look at the file components/com_osmembership/view/profile/tmpl/default_subscriptions.php and you should be able to remove the button

Once the modification is done, you should move the modified file to PATH_TO_TEMPLATE/html/com_osmembership/profile folder so that the change won't be lost when you update to future releases of the extension

Regards,

Tuan

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