How to change the PayPal account on a reoccurring subscription?

  • Chip Edwards
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6 years 2 months ago #122371 by Chip Edwards
One of my clients realized that she used the wrong PayPal account when she signed up. She accidentally used her personal account instead of their business account. She would like to switch the recurring payment between her accounts. I have a setup fee as well as the monthly recurring fee setup for all of my plans. One option would be to cancel the current plan and have her rebook a new plan (I'd need to set up a coupon code to eliminate the setup charge). Is there another (easier) option?

Thanks,
-Chip

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6 years 2 months ago #122382 by Tuan Pham Ngoc
Hi Chip

That's the only option, I am afraid of. The recurring subscription was already registered with PayPal at the time users sign up, so if you want to change to new PayPal account, you would have to cancel his current recurring subscription and ask him to re-subscribe

Tuan

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  • Chip Edwards
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6 years 2 months ago #122404 by Chip Edwards
Thanks for confirming.
-Chip

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