Subscription History - How to visualize

Hello,

I have customer which renew their membership on a annual base.

After one year, I have now the first people who renew theri membership.

My issue is that in the Subscription History, I do not see it.

Plan Active Time Montant Brut Etat Transaction ID Invoice Number
Adhésion de base 12-02-2018 To 12-02-2020 €60.00 Actif 51S589094D0912105 ACN1905003

There is only one line which correspond to last renew, how can I see the expired subcription from 2018 to 2019, please?

thanks,
Frederic

Hello Frederic

We don't have a visual view like that. However, if you search for subscription base on email of that subscriber, you should see two records:

- One is the original record
- One is the renewal record

(Unless you set Subscription Renewal Behavior config option to Update subscription,in this case, there would be only one subscription record)

Tuan

Hello Tuan,

Thanks
Subscription renewal was activated.

I will create a ticket because I still have a strange behaviour.

Best regards

OK Frederic

Just submit support ticket explains the issue you are having. I will check and reply you via support ticket

Regards,

Tuan