Fields missing from edit subscription (by admin)

  • Hilmar Schneider
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6 years 3 months ago #121819 by Hilmar Schneider
Fields missing from edit subscription (by admin) was created by Hilmar Schneider
I have a couple of fields that are for internal use so the access is "Membership" instead of "Public" (I have created a Membership access level).

When I sign in the back end of Joomla as administrator and go to Subscriptions, Edit Subscription, these fields are not visible.

If I go to Subscribers, Edit Subscriber, then the fields are visible.

If I create a new subscription then the fields are visible.

If I export the subscriptions then the fields are there with the correct values.

If I change the Access to Public then they're still not visible. Am I missing something? Other custom fields work as expected but they're all have Public access. I've attached the setting one of the non-functioning fields.

I'm using version 2.16.1
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6 years 3 months ago #121820 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Fields missing from edit subscription (by admin)
Hello Hilmar

It causes by Hide on Membership Renewal setting. If you set it to Yes, the field won't be visible for renewal subscription record.

I guess the record you are checking is a renewal subscription, thus the field is not visible

Try to set Hide on Membership Renewal setting to No, then check it again, it should work as expected

Regards,

Tuan

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  • Hilmar Schneider
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6 years 3 months ago #121821 by Hilmar Schneider
Replied by Hilmar Schneider on topic Fields missing from edit subscription (by admin)
That fixed it. Thanks.

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6 years 3 months ago #121823 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Fields missing from edit subscription (by admin)
Great. Thanks for confirming

Regards,

Tuan

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