Blank page on renewal

  • Secretaria AB3C
  • Topic Author
  • Offline
  • New Member
  • New Member
More
6 years 3 months ago #121618 by Secretaria AB3C
Blank page on renewal was created by Secretaria AB3C
Hello there
After upgrading users are unable to renew. After click on the renew button just the header, with no template, is shown:

Subscription Renewal
Please enter information on the form below to process renew subscription for Acadêmico / Governo for 4 meses.

Nothing else is presented to to user. What is going on?

Cheers
Marcelo

Please Log in or Create an account to join the conversation.

More
6 years 3 months ago #121635 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Blank page on renewal
Hello Marcelo

There might be something special on your site causing the error. Please submit a support ticket sending us:

1. Super admin account

2. A subscriber account which we can use to renew subscription and see the error

3. Link to the renewal page

We are going to check to see what's wrong and get it sorted

Regards,

Tuan

Please Log in or Create an account to join the conversation.