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Blank page on renewal
- Secretaria AB3C
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6 years 3 months ago #121618
by Secretaria AB3C
Blank page on renewal was created by Secretaria AB3C
Hello there
After upgrading users are unable to renew. After click on the renew button just the header, with no template, is shown:
Subscription Renewal
Please enter information on the form below to process renew subscription for Acadêmico / Governo for 4 meses.
Nothing else is presented to to user. What is going on?
Cheers
Marcelo
After upgrading users are unable to renew. After click on the renew button just the header, with no template, is shown:
Subscription Renewal
Please enter information on the form below to process renew subscription for Acadêmico / Governo for 4 meses.
Nothing else is presented to to user. What is going on?
Cheers
Marcelo
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- Tuan Pham Ngoc
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6 years 3 months ago #121635
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Blank page on renewal
Hello Marcelo
There might be something special on your site causing the error. Please submit a support ticket sending us:
1. Super admin account
2. A subscriber account which we can use to renew subscription and see the error
3. Link to the renewal page
We are going to check to see what's wrong and get it sorted
Regards,
Tuan
There might be something special on your site causing the error. Please submit a support ticket sending us:
1. Super admin account
2. A subscriber account which we can use to renew subscription and see the error
3. Link to the renewal page
We are going to check to see what's wrong and get it sorted
Regards,
Tuan
Please Log in or Create an account to join the conversation.
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