Thank you message

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6 years 3 months ago #121581 by mcitc-group
Thank you message was created by mcitc-group
Dear Sir,

After I update Membership Pro to version 2.16.1, user after finish the subscription is redirected to main domain page ( www.exaple.com ) and do not shows the thank you message. I cannot figure how I unable the option to show thank you message instead the main page.

Your time and support will be real appreciated.

Thanks
Mark

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6 years 3 months ago #121584 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Thank you message
Hello Mark

There might be something special on your site causing this issue. Please submit a support ticket sending us;

1. Super admin account

2. A subscriber account which we can use to renew membership

3. Link to renew membership page

We are going to check to see why the message is not being displayed and get it sorted

Regards,

Tuan

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6 years 3 months ago #121609 by mcitc-group
Replied by mcitc-group on topic Thank you message
Support ticket submitted.
Thanks
Mark

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6 years 3 months ago #121612 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Thank you message
Hello Mark

Could you please let me know ID of the ticket you submitted? Seems I don't see your ticket for some reasons

Tuan

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6 years 3 months ago #121641 by mcitc-group
Replied by mcitc-group on topic Thank you message
[#84929] - Thank you message

Thanks
Mark

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6 years 3 months ago #121655 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Thank you message
Thanks Mark. I believe I replied you via support ticket. We will continue working via support ticket to solve the problem

Regards,

Tuan

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