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Confirmation link missing in E-mail

  • John Juhl
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6 years 5 months ago #119652 by John Juhl
Confirmation link missing in E-mail was created by John Juhl
Hi guys,

I've set up a free membership - so far so good :-)

When a new member registrer he get a confirmation e-mail - but the link he should use to confirm is missing, and thus the membership is registred but not activated.

What can I be missing in my plan setup ?

Thanks,

John.
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6 years 5 months ago #119666 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Confirmation link missing in E-mail
Hello John

What confirmation link you are talking about? The link to activate the account or link to activate Membership? What payment method you are using? And what's status of subscription record? Please let us know so that I can look at it and answer your question

Tuan

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6 years 5 months ago #119672 by John Juhl
Replied by John Juhl on topic Confirmation link missing in E-mail
Hi Tuan,

thanks for fast reply - both actually - and it´s a free membership - payment method: "all payment methods"and I can tell in the Joomla user table that the user is neither activated nor enabled.(pls see enclosed)

In Membership Pro version 2.16.0, the user is "active" (pls see enclosed)

Do you need access ?

Best, John.
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6 years 5 months ago #119673 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Confirmation link missing in E-mail
Hello John

Yes. Better submit a support ticket sending us super admin account of your site and the link to the page which we can see the error

We will check to see what's wrong with the setup and get it corrected

Tuan

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6 years 5 months ago #119674 by John Juhl
Replied by John Juhl on topic Confirmation link missing in E-mail
Strange: I get a 403 error when trying to registre a new "Super user" but not when I registre a basic "Registred" user - any idea why ? (never had that issue before)

???

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6 years 5 months ago #119675 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Confirmation link missing in E-mail
The 403 error usually causes by a security plugin like Admin Tools or RSFirewall or something like that

So please check if you have a security like the above installed before, if Yes, disabled it then try again

Tuan

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6 years 5 months ago - 6 years 5 months ago #119676 by John Juhl
Replied by John Juhl on topic Confirmation link missing in E-mail
Yes it was Akeeba Admin tools.

Removed super admin account
Last edit: 6 years 5 months ago by Tuan Pham Ngoc.

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6 years 5 months ago #119677 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Confirmation link missing in E-mail
Please never send you site information on a public forum like this. I removed it. Please access to www.joomdonation.com/support-tickets.html , submit a support ticket to send us the requested information

Tuan

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