Membership ID changes when subscriptions are renewed

  • David Fletcher
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6 years 9 months ago #115492 by David Fletcher
Tuan
I have now gone live, having imported the membership database from CB via a csv file. This included a unique four digit number as membership ID into the MP tag for each subsription..
On completing the first batch of offline subscription renewals I see that the membership number is being changed to a new number. I do not want this to happen.
In configuration I have subscription renew behaiour set to update, generate membership ID set to yes, reset membership id every year to no.
If I turn off generate membership id to no, then the membership ID is set to 000 on subscription renewal
Please, how can I stop the change of membership id happening?
thanks
David

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6 years 9 months ago #115502 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Membership ID changes when subscriptions are renewed
Hi David

Membership ID should remain unchanged. Maybe it causes by "renew behavior set to update", could you please set it to Create New Subscription, then try again to see whether the issue still happens?

Tuan

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6 years 9 months ago #115543 by David Fletcher
Replied by David Fletcher on topic Membership ID changes when subscriptions are renewed
Tuan
I confirm that by Setting behavoir to 'Create new subscription', the change to the membership ID does not take place at renewal.
David

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6 years 9 months ago #115555 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Membership ID changes when subscriptions are renewed
Thanks David. Please help update your site to this updated plugin, then check it again and let us know if it solves the issue

Regards,

Tuan
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6 years 9 months ago #115588 by David Fletcher
Replied by David Fletcher on topic Membership ID changes when subscriptions are renewed
Tuan

Thank you yes that works ok

regards

David

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6 years 9 months ago #115594 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Membership ID changes when subscriptions are renewed
Great. Thanks for confirming David. I will include this change in next release of the extension which I will release later today

Regards,

Tuan

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