- Posts: 95
- Thank you received: 1
Membership ID changes when subscriptions are renewed
- David Fletcher
- Topic Author
- Offline
- Premium Member
-
Less
More
6 years 9 months ago #115492
by David Fletcher
Membership ID changes when subscriptions are renewed was created by David Fletcher
Tuan
I have now gone live, having imported the membership database from CB via a csv file. This included a unique four digit number as membership ID into the MP tag for each subsription..
On completing the first batch of offline subscription renewals I see that the membership number is being changed to a new number. I do not want this to happen.
In configuration I have subscription renew behaiour set to update, generate membership ID set to yes, reset membership id every year to no.
If I turn off generate membership id to no, then the membership ID is set to 000 on subscription renewal
Please, how can I stop the change of membership id happening?
thanks
David
I have now gone live, having imported the membership database from CB via a csv file. This included a unique four digit number as membership ID into the MP tag for each subsription..
On completing the first batch of offline subscription renewals I see that the membership number is being changed to a new number. I do not want this to happen.
In configuration I have subscription renew behaiour set to update, generate membership ID set to yes, reset membership id every year to no.
If I turn off generate membership id to no, then the membership ID is set to 000 on subscription renewal
Please, how can I stop the change of membership id happening?
thanks
David
Please Log in or Create an account to join the conversation.
- Tuan Pham Ngoc
- Offline
- Administrator
-
6 years 9 months ago #115502
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Membership ID changes when subscriptions are renewed
Hi David
Membership ID should remain unchanged. Maybe it causes by "renew behavior set to update", could you please set it to Create New Subscription, then try again to see whether the issue still happens?
Tuan
Membership ID should remain unchanged. Maybe it causes by "renew behavior set to update", could you please set it to Create New Subscription, then try again to see whether the issue still happens?
Tuan
Please Log in or Create an account to join the conversation.
- David Fletcher
- Topic Author
- Offline
- Premium Member
-
Less
More
- Posts: 95
- Thank you received: 1
6 years 9 months ago #115543
by David Fletcher
Replied by David Fletcher on topic Membership ID changes when subscriptions are renewed
Tuan
I confirm that by Setting behavoir to 'Create new subscription', the change to the membership ID does not take place at renewal.
David
I confirm that by Setting behavoir to 'Create new subscription', the change to the membership ID does not take place at renewal.
David
Please Log in or Create an account to join the conversation.
- Tuan Pham Ngoc
- Offline
- Administrator
-
6 years 9 months ago #115555
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Membership ID changes when subscriptions are renewed
Thanks David. Please help update your site to this updated plugin, then check it again and let us know if it solves the issue
Regards,
Tuan
Regards,
Tuan
Attachments:
The following user(s) said Thank You: David Fletcher
Please Log in or Create an account to join the conversation.
- David Fletcher
- Topic Author
- Offline
- Premium Member
-
Less
More
- Posts: 95
- Thank you received: 1
6 years 9 months ago #115588
by David Fletcher
Replied by David Fletcher on topic Membership ID changes when subscriptions are renewed
Tuan
Thank you yes that works ok
regards
David
Thank you yes that works ok
regards
David
Please Log in or Create an account to join the conversation.
- Tuan Pham Ngoc
- Offline
- Administrator
-
6 years 9 months ago #115594
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Membership ID changes when subscriptions are renewed
Great. Thanks for confirming David. I will include this change in next release of the extension which I will release later today
Regards,
Tuan
Regards,
Tuan
Please Log in or Create an account to join the conversation.
Support
Documentation
Information
Copyright © 2025 Joomla Extensions by Joomdonation. All Rights Reserved.
joomdonation.com is not affiliated with or endorsed by the Joomla! Project or Open Source Matters.
The Joomla! name and logo is used under a limited license granted by Open Source Matters the trademark holder in the United States and other countries.
The Joomla! name and logo is used under a limited license granted by Open Source Matters the trademark holder in the United States and other countries.