Trial Period Email Reminders

Hi there,

Is there a way that we can have a different set of email reminders that go to people who are on a 14 day trial of a plan which is getting close to "expiring" before they go on to be charged? They are getting the main expiry emails, but we would like a different set to go out to those who are on the 14 day trial letting them know they are about to enter paid membership rather than saying their plan is expiring (currently we have reminders set to 30 days, 7 days and 1 day - so the 14 day trials are getting the main expiry emails at 7 days and 1 day but we would like to say something a bit different to them).

Many Thanks,
Candice

Hi Candice

Unfortunately, we don't support this option. We only have one kind of reminder email which will be sent before subscription expired

There are no options to send different reminder emails for trial subscriptions and real subscriptions

Regards,

Tuan

Tuan Pham Ngoc wrote: Hi Candice

Unfortunately, we don't support this option. We only have one kind of reminder email which will be sent before subscription expired

There are no options to send different reminder emails for trial subscriptions and real subscriptions

Regards,

Tuan

Actually, this is unfortunately another shortfall of MembershipPro, to go with the other thread that's been rumbling on unresolved for 18 months: www.joomdonation.com/forum/membership-pr...ls.html?limitstart=0

The thing is Tuan, end users expect email notifications whether it's a paid product or a trial with a view to a paid product, when they switch over.

I think that you really need to look at it from an end users point of view for a minute and not a MembershipPro purchaser (us lot), what it is like when signing up to a trial software, or subscribing to a monthly recurring subscription, it should matter not in this sense - the end user expectation and very often, provision to cover this by MANY providers happens.