After payment the user is not created

Hi there

I don`t know what I`ve done but I did something here. I`m in test mode for payments. I try to create test users but after the payments are done the users are not created ... no emails sent/ received. The subscribers show in Subscriber Manager with status pending or active ( no emails have been sent/ received ) I`ve triple checked the settings and reinstalled Membership PRO. No success.

Any idea how to revert to normality?

Kind regards
Cosmin

Hi Cosmin

What payment method you are using? If subscription status is Pending, maybe there is a problem with your site (it's not public accessible at that time) or with PayPal test mode (sometime, it doesn't work)

See membershipprodoc.joomservices.com/troubl...-ipn-troubleshooting for some tips to solve it

Regards,

Tuan

Hi Tuan

I went through all the recommendation. The site was and is online and accessible. Switched now to live payment with Paypal. It will process the payment but will not create the user.

Kind regards
Cosmin

Hi Cosmin

In this case, please submit a support ticket and we will check it further from there (I will need you to set Log IPN Messages parameter to Yes, then subscribe, make payment and let me know when it's done so that I can check the log)

Regards,

Tuan