error message when logging out

  • Tracey Field
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7 years 1 week ago #112657 by Tracey Field
error message when logging out was created by Tracey Field
Hi, when logging out of the members only area of the website you get an error message saying error, you are not authorised to view this resource. How can I ensure a smooth log out that doesn't result in an error? On the plans I can see how to redirect to a chosen page on log in but can't see the same for logout? Thanks Tracey

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7 years 1 week ago #112688 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic error message when logging out
Hi Tracey

It actually depends on your setup and I will have to check it on your site to see why it happens. Please submit a support ticket sending us:

1. Super admin account

2. The subscriber account

3. Link to the page which I can logout and see the error

I will then check to see what's causing that error and guide you to correct it (the best setup would be configure the logout page to redirect users to homepage of your site)

Tuan
The following user(s) said Thank You: Tracey Field

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