error on Subscription Profile page load

  • John F
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7 years 1 month ago - 7 years 1 month ago #111150 by John F
When I go to the Subscription Profile page on the front end of my site I receive a pop-up message box that simply says 'error'. This just started today and there were no errors on this page previously. I also notice that the State dropdown is empty on this page. Selecting a country from the previous dropdown will also force this error as the system obviously looks to display the related states/provinces and fails. However, the state field is populated correctly when the same record is viewed from the admin (back-end) login of Joomla. I have seen this issue mentioned periodically in the forum but see no resolution. I am using Joomla 3.8.6 and Membership Pro 2.12.2

Thanks in advance for your help.

John
Last edit: 7 years 1 month ago by John F. Reason: update details

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7 years 1 month ago #111152 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic error on Subscription Profile page load
Hello John

Look like there is some javascript conflict causing this error. Please submit a support ticket sending us super admin account of your site, a subscriber account and the link to the page

We are going to check to see why it happens and get it sorted

Regards,

Tuan

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