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Logo not showing in emailed invoice, but showing in Config>Invoice>Preview
- Mike
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7 years 1 month ago #111074
by Mike
Logo not showing in emailed invoice, but showing in Config>Invoice>Preview was created by Mike
Hello,
This is a basic question, but I have an Invoice created and the client's logo shows in the Preview in the Configuration>Invoice>Preview.
However, when the Invoice is emailed on the front-end, the Invoice is there with all the info, except the logo is gone.
I'm sure this is a silly mistake on my part, but I can't get it and need to get it resolved.
Can anyone please help me with this?
Any help is truly appreciated...
This is a basic question, but I have an Invoice created and the client's logo shows in the Preview in the Configuration>Invoice>Preview.
However, when the Invoice is emailed on the front-end, the Invoice is there with all the info, except the logo is gone.
I'm sure this is a silly mistake on my part, but I can't get it and need to get it resolved.
Can anyone please help me with this?
Any help is truly appreciated...
- Tuan Pham Ngoc
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7 years 1 month ago #111085
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Logo not showing in emailed invoice, but showing in Config>Invoice>Preview
Hi Mike
Try to change the logo from png to jpg format. I heave heard that it solves the issue for some other customers
Regards,
Tuan
Try to change the logo from png to jpg format. I heave heard that it solves the issue for some other customers
Regards,
Tuan
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7 years 1 month ago #111119
by Mike
Replied by Mike on topic Logo not showing in emailed invoice, but showing in Config>Invoice>Preview
That fixed it...changed the logo from .png to .jpg and it now shows on Invoice!
Thanks for the great support as always!!!
Thanks for the great support as always!!!
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- Tuan Pham Ngoc
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7 years 1 month ago #111124
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Logo not showing in emailed invoice, but showing in Config>Invoice>Preview
Great. Thanks for confirming Mike
Regards,
Tuan
Regards,
Tuan
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