Logo not showing in emailed invoice, but showing in Config>Invoice>Preview

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7 years 1 month ago #111074 by Mike
Hello,

This is a basic question, but I have an Invoice created and the client's logo shows in the Preview in the Configuration>Invoice>Preview.

However, when the Invoice is emailed on the front-end, the Invoice is there with all the info, except the logo is gone.

I'm sure this is a silly mistake on my part, but I can't get it and need to get it resolved.

Can anyone please help me with this?

Any help is truly appreciated...
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7 years 1 month ago #111085 by Tuan Pham Ngoc
Hi Mike

Try to change the logo from png to jpg format. I heave heard that it solves the issue for some other customers

Regards,

Tuan
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7 years 1 month ago #111119 by Mike
That fixed it...changed the logo from .png to .jpg and it now shows on Invoice!

Thanks for the great support as always!!!

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7 years 1 month ago #111124 by Tuan Pham Ngoc
Great. Thanks for confirming Mike

Regards,

Tuan

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