Upgrading after/before 3.8.5 breaks the site

  • Judit Kovacs
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7 years 2 months ago #110372 by Judit Kovacs
Upgrading after/before 3.8.5 breaks the site was created by Judit Kovacs
I have resorted to restore to backups twice, every time I update, it breaks the site: every bit is there - menus, complete Membership Pro setup, all content, no issues with db, no issues with php etc except while the menu shows OK, NO menu item 'finds' the page, stuck on homepage. After last roll-back, updated Joomla! and all extensions one by one bar Membership Pro. All is working as it should but I would like to have the problem solved before I risk it again. Advice would be much appreciated.

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7 years 2 months ago #110378 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Upgrading after/before 3.8.5 breaks the site
Hi

So this issue happens when you update Joomla or Membership Pro? The menu items broken are related to Membership Pro or it is any menu items on your site?

Please let me know so that I can understand the problem better

Regards,

Tuan

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  • Judit Kovacs
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7 years 2 months ago #110382 by Judit Kovacs
Replied by Judit Kovacs on topic Updating after/before 3.8.5 breaks the site
Updating Membership Pro - the site is ecei.com.au - the menu tab SHOP might display the two sub-items, the first is to Membership Plans, the second to individual items. In the first instance, these tabs then returned an error of not found, although the menus (horizontal, vertical and special, the special belonging to the SHOP), all articles etc were there. Restored the site to an earlier state. Yesterday, the same happened, the all menus became inoperative. Restored site again, updated Joomla to 3.8.5, Akeeba, Admin Tools, JCE Editor and nothing else. The site works. Done full backup, again.

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7 years 2 months ago #110439 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Updating after/before 3.8.5 breaks the site
Hi Judit

To be honest, I have no clue why update Membership Pro could cause that kind of issue. Maybe we should try again on Friday this week?

You submit a support ticket sending me super admin and FTP account of the site. I will do the update myself and if I see the issues, I will check to see why it happens and get it sorted

Regards,

Tuan

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