Problem Tax calculation

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7 years 2 months ago #110105 by Hanz0
Problem Tax calculation was created by Hanz0
Hello,

I have a problem with tax calculation.
I have set some settings and it's not woking well ...

In backend : set on 2 digits and show Tax included, but it's not working.
More than 2 digits on "pricing tables" but ok before paiement.

See sceenshots.

Thanks in advance for your help.

Regards.
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7 years 2 months ago #110131 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Problem Tax calculation
Hi

Could you please send me the link to subscription form and explain what's the actual error?

The images you sent me doesn't show me clearly what's the reasons you are having, so I could not understand and check it

Regards,

Tuan

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7 years 2 months ago #110159 by Hanz0
Replied by Hanz0 on topic Problem Tax calculation
Hello,

The website is actually offline but I can give you access if needed.

The problem is :

- I ask "Show price tax included"
- In my exemple with Belgian taxes( 21%) is 50 € Tax included
- Then, the price of the plan 41,32 € Tax excluded

Error are :

- The price in the plan isn't showed correctly (normaly 50 €) with 3 or 4 digit ...
- But if you subscribe to a plan (on the next page), everything is like it should be

Thank you in adavnce for your help.

Hanzo.

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7 years 2 months ago #110190 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Problem Tax calculation
Hello Hanzo

In this case, I guess we will have to change database schema to allow you to enter price in more decimal number and it should work OK

Please make your site online, then submit a support ticket sending us super admin account of your site so that we can help making this change

Regards,

Tuan

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7 years 2 months ago - 7 years 2 months ago #110229 by Hanz0
Replied by Hanz0 on topic Problem Tax calculation
Hello Tuan,

No, I just would like is show 50 €, the error is like the screenshot is showed with 4 digits.

Thank you.

Regards, Hanz0.
Last edit: 7 years 2 months ago by Hanz0.

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7 years 2 months ago #110245 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Problem Tax calculation
Hello Hanz

We will need to check it directly on your site to get it sorted. So please submit a support ticket sending us super admin account of the site and link to the page which we can see the issue so that we can check and get it sorted

Regards,

Tuan

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