Invalid Subscription Code

Twice today I have had users report they see this error message when renewing. They will try again with a different card. Both cus

I have looked at the Subscriptions and Renewal information all of it seems correct.

Any suggestions as to how to fix this problem? I am using MP v12.2. I have not updated the Stripe plugin yet for fear of breaking some custom code Tuan did a while back.


Thanks

John W

Hello John

Honestly, it is a bug of the extension when Subscription Renewal Behavior config option set to Update Subscription instead of Create New Subscription

For now, please go to Membership Pro -> Configuration, set Subscription Renewal Behavior config option to Create New Subscription, then the issue will be sorted

Regards,

Tuan

Thanks for letting me know this is continuing to be a problem. I changed the setting to Create New. I hope this wont mess up what you fixed/changed in the Stripe Plugin a while back. I had to manually convert all my subscriptions from transaction id to customer id. I would like to avoid undoing all that if possible.

For now, please use Create New. I will have to spend time to think about all possible cases with Update Subscription option to implement it properly. It is still useful option

Tuan

Will this create duplicate member records when we export members to run reports?

It creates a new active subscription and expires the previous one . For a monthly subscription over a years time, each customer gets 12 records but only one is active. So in one sense they are not duplicate in another they are.

My great problem is you have a bunch of unnecessary and duplicate information, so the database fills with junk..

I am hoping Tuan will be able to get this worked out. Having the Update Subscription option is nice.

Hello John

Yes. I will try to implement it properly

Regards

Tuan

I have full confidence in you. In the meantime, I will wait until the feature is functioning properly.

I have told many people the support here is always the best, Membership Pro is a great extension.

Thanks for the assistance.

Thanks for your nice words, John

Tuan