Subscription Renewal Behavior: Config option

Please clarify the meaning of this configuration button: Two choices are
(1) Update subscription
(2) Create new subscription

If "update subscription' selected, then the current subscription for that subscriber would basically be edited with a new expiration date? (plus whatever other edits they subscriber entered in form).

If "create new subscription", then, in fact, the old sub expires at original date, and a second, new subscription is created? So, in the second year (of an annual plan), one subscriber who 'renewed' would have two subscriptions in the database?

Thanks, Vicky

Hi Vicky

Yes, the description you mentioned is correct. Please note that create new subscription is the recommended behavior as it allow you to keep track of subscription history of your subscribers (also download old invoices.. when it is needed)

Regards,

Tuan

Thank you, very helpful info!

I have Membership Pro set up with JomSocial. When you set Membership Pro to create "new subscription", JomSocial keeps only one account for the person but all the fields are duplicated each time the person renews; this makes for a very messy account page. I commented to them about this, and they said it is a Membership Pro issue.

Hi Michael

The data should not be duplicated like that. We will check and get back to you about this issue at the beginning next week. This weekend, I am finishing updating our website to run on PHP 7, so could not check it right away

Regards,

Tuan