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Problem with price on signup when using trial plan
- James
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7 years 4 months ago #107091
by James
Problem with price on signup when using trial plan was created by James
Hi, I just created a plan with a 3 month trial.
It's the "VPS3 deal" at this location www.varnaby.com/
When viewing front panel and clicking in to details, all is ok, £90 trial price and then £45 monthly...
However, when clicking on sign up, the totals are £91.00 and £46.00, £1 more than what the customer should expect to see...
I've tried setting to 12 weeks, 90 days, still get the same result.
any advice?
cheers
J
It's the "VPS3 deal" at this location www.varnaby.com/
When viewing front panel and clicking in to details, all is ok, £90 trial price and then £45 monthly...
However, when clicking on sign up, the totals are £91.00 and £46.00, £1 more than what the customer should expect to see...
I've tried setting to 12 weeks, 90 days, still get the same result.
any advice?
cheers
J
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- Tuan Pham Ngoc
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7 years 4 months ago #107130
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Problem with price on signup when using trial plan
Hi James
I really don't have any clue where the extra £1 comes from, maybe it is something from setting like tax...
To check this issue, I will need to check your setup. So please submit a support ticket sending us:
1. Super admin account of the site
2. Link to the page which we can see this wrong amount
We are going to check to see why the issue happens and get it sorted
Regards,
Tuan
I really don't have any clue where the extra £1 comes from, maybe it is something from setting like tax...
To check this issue, I will need to check your setup. So please submit a support ticket sending us:
1. Super admin account of the site
2. Link to the page which we can see this wrong amount
We are going to check to see why the issue happens and get it sorted
Regards,
Tuan
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- James
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7 years 4 months ago #107159
by James
Replied by James on topic Problem with price on signup when using trial plan
OK done that, I've provided feedback on this matter, cheers.
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