Renewal Reminder Emails

Does anyone know what happens if you change when you want the reminder emails to be sent?
If they have already been sent I would like to be assured they arent sent again.
Has anyone done this?

Hi Alan

Not sure exactly what you want to do? I just can tell you that if the reminder is sent to a subscribe before, it won't be sent to that user again

Regards,

Tuan

Hi Tuan

Thats what I want and expected but dont want to change the configuration to find that the members received further reminders. We want to move from 2 reminders before the event (14,7)and one after (-62) to 3 after the event (-21,-42,-62). We allow them about 100 days to renew before we really cut off their access even though the subscription has expired.

Alan

Hi Alan

Don't worry. When reminder email is sent for a subscription, there is fields in database table first_reminder_sent, second_reminder_sent, third_reminder_sent to mark the status of reminder as sent , and the system won't re-send anymore (even if you change the setting)

BTW, we don't support negative number for first and second reminder, only third reminder

So you could not use -21, -42 for first and second reminders

Tuan

Great news on te first pont.

Bad news on the second pont.

Looks like a Feture Request is needed :laugh:

. Will consider supporting it in the future, then

Tuan

+1 this as I always believed that all three reminders should be available as + or -

We can do it. Just give us some time

Tuan

Hi Tuan,
Has this improvement been activated yet? Would love to have the flexibility of being able to set +ve or -ve values for all three reminder emails.
Also, can you conform whether an email is sent if the value is zero, or does zero mean do not send an email?