Community Builder Integration Issue

  • Jeff
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7 years 8 months ago #102789 by Jeff
Hi,

We have a membership pro installation with mapped fields to Community Builder. It appears that when a Membership Pro user account expires it's resetting the Community Builder user profile to "Pending" for both [Confirmed] and [Approved]. If the member resubscribes the Community Builder status remains as Pending for both the [Confirmed] and [Approved] fields.

This leaves the user unable to login in. Is there any way to reactivate the Community Builder status when the user resubscribes (pays) their membership?

Thanks

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7 years 8 months ago #102810 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Community Builder Integration Issue
Hi Jeff

I am not sure if it causes by Membership Pro. Go to Extensions -> Plugins Manager, find the plugin Membership Pro - CB plugin, check and make sure the parameter Block User when Memebrship Expired set to No

After that, the check it again and let me know if the issue is sorted

Tuan

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