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Error when saving plan
- Kieran
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7 years 9 months ago #101187
by Kieran
Error when saving plan was created by Kieran
Whenever I save a plan in Membership Pro, I get the following error message:
Cannot use object of type OSMembershipTablePlan as array
When I navigate back to the plan, the basic plan information has saved correctly, however EShop Customer Groups settings and Joomla Groups assignments are not saved.
Any idea what causes this error and how I can get around it?
Thanks
Cannot use object of type OSMembershipTablePlan as array
When I navigate back to the plan, the basic plan information has saved correctly, however EShop Customer Groups settings and Joomla Groups assignments are not saved.
Any idea what causes this error and how I can get around it?
Thanks
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- Tuan Pham Ngoc
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7 years 9 months ago #101197
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Error when saving plan
Hi Kieran
I have no idea about this issue. Could you please submit a support ticket sending us super admin account of your site so that our developer can check to see why the issue happens and get it sorted?
Regards,
Tuan
I have no idea about this issue. Could you please submit a support ticket sending us super admin account of your site so that our developer can check to see why the issue happens and get it sorted?
Regards,
Tuan
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7 years 9 months ago #101211
by Kieran
Replied by Kieran on topic Error when saving plan
Hi Tuan,
Unfortunately I can't give Super Admin access to a third party.
If you want me to send you any error logs or system info, etc., let me know where to get them.
Thanks
Kieran
Unfortunately I can't give Super Admin access to a third party.
If you want me to send you any error logs or system info, etc., let me know where to get them.
Thanks
Kieran
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- Tuan Pham Ngoc
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7 years 9 months ago #101256
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Error when saving plan
Hi Kieran
It might cause by an incompatible plugin. So Yes, you can try to save the plan again. Then contact your hosting provider, ask them to give you the error logs and send it to us so that we can take a look at it
Another way would be go to Extensions -> Plugins, filter for plugins belong to os membership group, then try to unpublish each plugin one by one to see which plugin causes that error
Regards,
Tuan
It might cause by an incompatible plugin. So Yes, you can try to save the plan again. Then contact your hosting provider, ask them to give you the error logs and send it to us so that we can take a look at it
Another way would be go to Extensions -> Plugins, filter for plugins belong to os membership group, then try to unpublish each plugin one by one to see which plugin causes that error
Regards,
Tuan
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7 years 9 months ago #101449
by Kieran
Replied by Kieran on topic Error when saving plan
The problem was the eShop plugin. I had an old version of eShop which must not have been compatible.
Turning off the plugin worked but ultimately I upgraded to the latest eShop and that seems to have fixed it.
Turning off the plugin worked but ultimately I upgraded to the latest eShop and that seems to have fixed it.
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- Tuan Pham Ngoc
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7 years 9 months ago #101473
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Error when saving plan
Great. It might happen with quite old version of Eshop. I'm glad you have it fixed now
Tuan
Tuan
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