Export File Can Not Be Opened

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7 years 9 months ago #101160 by Rheza
Export File Can Not Be Opened was created by Rheza
Hai Tuan,

Since last year my setup is still the same in the config that is Export to Excel 2007 Xlsx format. Its important for me to manually export this format to my list and for backup. But since yesterday, strangely every time i export, the file can no longer be opened with MS Excel or mac apps Numbers. Any idea what happens? Perhaps if you can suggest any solution too?

Thank you,
Rheza

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7 years 9 months ago #101170 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Export File Can Not Be Opened
Could you please change the format to CSV or to XLS format, then export again to see whether it works?

Tuan

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7 years 9 months ago #101173 by Rheza
Replied by Rheza on topic Export File Can Not Be Opened
Hai Tuan,

I tried XLS and can not be opened too. Excel says there's something missing for XLS and XLSX format. I attach the warning on the attachment.

As for CSV it can be opened but it shows error when i tried to import it via aweber (Aweber usually accepts CSV too).

Regards,
Rheza
Attachments:

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7 years 9 months ago #101243 by Rheza
Replied by Rheza on topic Export File Can Not Be Opened
Hai guys,

Anyone has the same problem? or perhaps already has the solution similar to this problem?

If anyone does have the solution please help and share here. I really could use the help.

Regards,
Rheza

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7 years 9 months ago #101258 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Export File Can Not Be Opened
This issue is so strange and I haven't had anyone reported something like this. So please submit a support ticket so that our support team can check it directly on your site

Regards,

Tuan

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7 years 9 months ago #101264 by Rheza
Replied by Rheza on topic Export File Can Not Be Opened
Ok Tuan, I just did submit a ticket.

Regards,
Rheza

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7 years 9 months ago #101272 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Export File Can Not Be Opened
Update: My dev checked via support tickets and found that look like the issue happens because there are too many subscriptions and the export process was not completed

Go to Membership Pro -> Configuration, set Export Data format config option to CSV and it works OK now

Regards,

Tuan

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7 years 9 months ago #101275 by Rheza
Replied by Rheza on topic Export File Can Not Be Opened
Hai Tuan,

Thank you for your help. CSV works now.

Reagrds,
Rheza

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7 years 9 months ago #101278 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Export File Can Not Be Opened
Great. Thanks for confirming Rheza

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