Renew early - 2 active accounts

  • Ashley Fletcher
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7 years 10 months ago #99622 by Ashley Fletcher
Renew early - 2 active accounts was created by Ashley Fletcher
This might be really basic but just want to check, cannot see confirmation in documentation.
Testing a user who has renewed early.
Now has 2 active accounts, one until 30 June, one from 1 July (to 30 June).
Will this user get the 14, 4 and 1 day reminders because the current account is still active.
Or does the one from 1 July cancel the reminder messages.

I realise this is a fundamental aspect of a membership system, but I hope they do not get reminders when paying early.

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7 years 10 months ago #99652 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Renew early - 2 active accounts
Hello Ashley

When user already renewed their membership before the reminder emails are supposed to be sent, the system won't send reminder emails to him anymore

It doesn't make sense to send reminder emails to them if they already renewed their membership/subscription

Regards,

Tuan

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