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Paypal always pending
- Amy
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8 years 1 week ago #97302
by Amy
Paypal always pending was created by Amy
Since the last update, all paypal payments are stuck on Pending. I have to go in and activate them by hand. Paypal isn't talking back to the site. What can I check/tweak to fix this?
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- Tuan Pham Ngoc
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8 years 1 week ago #97326
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Paypal always pending
Hello Amy
Maybe it happens because PayPal IPN message could not reach your site for some reasons. Please go to Membership Pro -> Payment Plugins, click on os_paypal payment plugin to edit, set Log IPN messages parameter to Yes
After that, monitor the next subscription. If it still doesn't work, submit a support ticket sending us super admin account of your site so that I can check the log to see why the issue happens and get it sorted
Regards,
Tuan
Maybe it happens because PayPal IPN message could not reach your site for some reasons. Please go to Membership Pro -> Payment Plugins, click on os_paypal payment plugin to edit, set Log IPN messages parameter to Yes
After that, monitor the next subscription. If it still doesn't work, submit a support ticket sending us super admin account of your site so that I can check the log to see why the issue happens and get it sorted
Regards,
Tuan
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