Members renewing early

We seem to be unable to renew membership when membership is active. When expired there are payment detail in "Update Profile", not when active.

Also, we have an additional configuration issue.

When using a coupon that is set to "Only First Payment" it makes a new account when renewing.

thanks,

Paul

Hello Paul

That actually depends on the kind of subscription plans you subscribed for. If it is a recurring subscription plan, the renewal supposes to happen automatically, so renewal will be disabled

I don't really understand the issue with coupon. When you renew, aren't you already having account, and just use that old account to login before continue the renewal process?

Regards,

Tuan

Thanks, I'm trying to clarify the coupon question. Will get back to you.

Paul

OK Paul.