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Issue with Fixed date for end of subscription
- Lionel Charrier
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8 years 2 weeks ago #97085
by Lionel Charrier
Issue with Fixed date for end of subscription was created by Lionel Charrier
I have plan that shall expire after 12 month with a fixed date. I don't use online paiement and validate the subscription when paiement is received by postal mail.
I have indicated duration 12 months in the plan and given 30/01/2018 as the end date.
It appears that the end of subscription date is not properly applied. I have to change it manually to set it to 30/01/2018
As exemples :
someone subscribed on 20/03/2017 validated on 21/03/2017 gets a subscription from 21/03/2017 To 01/02/2018
another one subscribed on 23/03/2017 validated on 27/03/2017 gets its subscription from 27/03/2017 To 04/02/2018
I strongly suspect a bug as I do not see any consistent rule for the end of subscription date.
BR
Lionel
I have indicated duration 12 months in the plan and given 30/01/2018 as the end date.
It appears that the end of subscription date is not properly applied. I have to change it manually to set it to 30/01/2018
As exemples :
someone subscribed on 20/03/2017 validated on 21/03/2017 gets a subscription from 21/03/2017 To 01/02/2018
another one subscribed on 23/03/2017 validated on 27/03/2017 gets its subscription from 27/03/2017 To 04/02/2018
I strongly suspect a bug as I do not see any consistent rule for the end of subscription date.
BR
Lionel
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- Tuan Pham Ngoc
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8 years 2 weeks ago #97098
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Issue with Fixed date for end of subscription
Hello Lionel
1. The subscription length should set to 1 year
2. The shift date, I agreed that it is a bug. It has it own purpose when use offline payment. However, for the case of fixed expiration date plan like this, I agree that we should not change the date
With that said, I will correct the bug and update you when it is corrected so that you can update to solve the issue. Should be fixed later today
Regards,
Tuan
1. The subscription length should set to 1 year
2. The shift date, I agreed that it is a bug. It has it own purpose when use offline payment. However, for the case of fixed expiration date plan like this, I agree that we should not change the date
With that said, I will correct the bug and update you when it is corrected so that you can update to solve the issue. Should be fixed later today
Regards,
Tuan
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- Lionel Charrier
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- Posts: 170
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8 years 2 weeks ago #97168
by Lionel Charrier
Replied by Lionel Charrier on topic Issue with Fixed date for end of subscription
Thank you for this confirmation the fixed date should not be modified. Please send me a link whereby I could download the patches as I have two sites to update.
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- Tuan Pham Ngoc
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8 years 2 weeks ago #97230
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Issue with Fixed date for end of subscription
Hello
I updated the download package on server with this fix. It will solve this issue for all future subscription records.
For existing records, you will need to edit and change it manually.
With that said, please access to My Downloads menu item, download latest version from there and upgrade it to your site
Regards,
Tuan
I updated the download package on server with this fix. It will solve this issue for all future subscription records.
For existing records, you will need to edit and change it manually.
With that said, please access to My Downloads menu item, download latest version from there and upgrade it to your site
Regards,
Tuan
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