Memberships Active in Future

  • Bill Van Vlack
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8 years 2 weeks ago #97079 by Bill Van Vlack
Memberships Active in Future was created by Bill Van Vlack
We have several members whose memberships were recorded to start in the future without a previous subscription that ended in the future. I am guessing that these have to do with failed Paypal or offline subscriptions that somehow pushed the start and end dates forward for the successful subscription.

Since I know the created date for these subscriptions, I attempted to edit the subscription and change the subscription start and end dates, but after selecting and apply, the changes do not show up on the list and revert to the original dates in the 'edit subscription' screen.

These subscriptions show 'active', but since the previous subscriptions have expired and the new one is not yet active according to the dates, it seems like they should show 'expired' until the start date occurs. If I can set the start and end dates correctly, this won't matter, of course, but as it currently stand it is incorrect.

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8 years 2 weeks ago #97100 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Memberships Active in Future
Hello

There must be something special causing that change. Please submit a support ticket sending us super admin account of your site, tell me ID of a subscription record which is having this issue

I will then check to see why the issue happens and get it sorted

Regards,

Tuan

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  • Bill Van Vlack
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8 years 2 weeks ago #97177 by Bill Van Vlack
Replied by Bill Van Vlack on topic Memberships Active in Future
Ticket opened.

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8 years 2 weeks ago #97188 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Memberships Active in Future
OK Derrick

I am going to check and get it sorted within today

Regards,

Tuan

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