Errors adding subscriptions on back end

  • Eric vanBok
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8 years 3 weeks ago #96946 by Eric vanBok
Errors adding subscriptions on back end was created by Eric vanBok
Membership Pro: 2.8.3
Joomla: 3.6.5

If I try to add a membership on on the back end, I get errors. After clicking the "New" button and getting the to the subscriber form, I get a popup that just says "Error" with an OK button. If I select a user the fields no longer auto-populate. The state drop down is not populating either.

Essentially, the form is not usable and I can't add subscribers on the back end.

Anyone else having this issue?

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  • Eric vanBok
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8 years 3 weeks ago #96948 by Eric vanBok
Replied by Eric vanBok on topic Errors adding subscriptions on back end
I actually found that Event Booking is having exactly the same issue adding Registrants. I am looking to see if there is something running site-wide affecting this. In the meantime if anyone has a thought on this, please let me know.

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8 years 3 weeks ago #96950 by Eric vanBok
Replied by Eric vanBok on topic Errors adding subscriptions on back end
I just found Event Booking on a completely different website having the same issue.

Has anyone ever seen this issue? I can't figure out what is going wrong.

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8 years 3 weeks ago #96961 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Errors adding subscriptions on back end
Hello Eric

Look like there is something causes AJAX request error. Please submit a support ticket sending us super admin account of your site so that we can check the issue directly on your site to see why it happens and get it sorted

Regards,

Tuan

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