After 2.8.1 upgrade, TAX started to be charged...

  • Gabriel
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8 years 1 month ago #95204 by Gabriel
Hi Tuan,
Several sites started to charge additional TAX amount without changing nothing about in their 'configurationand7or PLAN's config. settings ...
Please, let me know how to control / disable that. Waiting your feedback asap.
best.
Gabriel

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  • Gabriel
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8 years 1 month ago #95205 by Gabriel
Hi Tuan again,
[SOLVED] Noticed the TAX rules needed to be edited after 2.8.0 / 2.8.1 upgrade(s) to meet end customer needs...
Then manually re-edited them and doing that solved reported issue now but I think that if you coded the 'TAXES' rules to be rebuilt after upgrading that's an IMPORTANT point to be declared / advised in your FORUM post(s) about what new upgrades have improved or changed in every release.
best.
Gabriel

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8 years 1 month ago #95216 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic [After 2.8.1 upgrade, TAX started to be charged...
Hello Gabriel

Actually, we don't have any code changing tax rules during update, so it must causes by something else. Could you please help checking it again and tell me step by step what I need to do to see the problem myself?

Tuan

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  • Gabriel
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8 years 1 month ago #95223 by Gabriel
Ok! ... !? Just two different sites were before with a single entry as TAX rules as ALL Plans | Country = ALL | TAX = 0 without additional entries by plan or country.

- Then 2.8.0 and 2.8.1 upgrades arrived and were applied.
- Then modified some plans to use the membership group 'groupAdmin' feature.

At this point (perhaps two or three days later) some end customer(s) started to claim their system started to add TAX 10% on top of some plans, then:

- Double-checked the TAX rules and I was surprised that several new entries for each plan were created automatically (that's the reason why I called your attention) then, deleted them again and restored just the told single entry as:

- TAX rules as ALL Plans | Country = ALL | TAX = 0

>> If finally, that could happens again, after upgrading MSPro or modifying/ adding new PLANS perhaps you may wish to include an additional 'lock TAX rules as they are NOW' or a 'Rebuild TAX rules now' options in the Configuration panel to avoid this could happens silently again.

Hope this helps enough.
best.

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